
Deposition Sciences, Inc. (DSI), a manufacturer of optical thin film coatings has upgraded to the latest ISO 9001:2015 certification, which will help the company drive further continuous improvement in product quality and customer satisfaction. One way that ISO 9001:2015 helps accomplish this is by affording greater transparency and accountability for internal processes, as well as for materials received from outside sources. This traceability provides a valuable tool for improving product quality and managing vendors, which is particularly important as increased globalization creates more complex, less consistent, and difficult to control supply chains. Another key component of ISO 9001:2015 is risk management and mitigation. Ultimately, this helps customers control costs because it identifies potential problems and establishes contingencies at the very beginning of the purchasing process, rather than when any issues occur during production.
“Implementing ISO 9001:2015 requires a commitment at every level within an organization,” notes Jim Giacobazzi, DSI President. “Specifically, it requires greater involvement by management, and also creates a culture of accountability that encourages all workers to identify risks. I’m proud of the enthusiasm I see throughout our entire company for engaging in efforts that lead to improved quality and better customer service.”